Paid Ethoryx subscriptions (such as TGSS Plus) are billed as recurring monthly payments. Order processing and payments are handled by our merchant of record, Paddle, which appears on your card statement. Prices are shown before purchase, including any applicable taxes Paddle is required to collect for your country.
If TGSS Plus is not what you expected, you can request a full refund of your first subscription payment within 14 days of the purchase — no questions asked. Renewal payments are generally not refundable, except where required by law or in the situations below.
You can cancel at any time — no notice period, no fee. Use the subscription management (billing portal) link in the app's Account screen, or the link in any Paddle receipt email. After cancelling you keep Plus features until the end of the period you already paid for; you will not be billed again.
Either reply to your Paddle receipt email (Paddle processes refunds directly as merchant of record) or contact us from the email on your Ethoryx account with the approximate purchase date. Refunds are returned to the original payment method, normally within 5–10 business days.
Simulated (paper-trading) results, market data outcomes, or dissatisfaction with market movements are not grounds for refunds beyond the 14-day first-payment window — the free tier exists so you can evaluate the product before paying. Nothing sold through Paddle involves real-money trading or the management of customer funds.